As a first time customer, I was very pleased with the service. The estimate was accurate, the appointment was easy to make, explanations of problems were clear, and the work was completed on time.
August 02, 2011
First, let me say I'm VERY particular about my vehicles. In fact, I do most of my own maintenance because that's the only way I know it'll be done right.
My GS400 was due for a timing belt/water pump change and I couldn't find time to do it. I figured if I wasn't going to do the work, I'd have to pay high dealership prices to ensure a quality job. I stumbled upon LexTech's website while searching for an independent Lexus repair shop. I decided to give them a try and called Chad for a price quote. LexTech's price was a lot lower than my local Lexus dealership. They were even lower than the Toyota dealership!
I made an appointment and dropped my car off after I flew back into Atlanta from a business trip. Chad arranged a complimentary rental car and I was quickly on my way home to Warner Robins. As promised, my car was done by 4:00PM the next day. After looking under the hood, I could tell Huston did a great job.
Even figuring the gas I had to buy for the rental car, LexTech's price couldn't be beat. However, the best part of my experience was the OUTSTANDING customer service. LexTechs provides the kind of personalized customer service you simply won't get at a Lexus dealership. The customer service alone is worth the 2 hour drive from Warner Robins.
Thanks again Chad and Huston!
July 23, 2011
SERVICE WAS FAST AND EFFICIENT. GREAT VALUE. REFERRED A FEW FRIENDS.
July 18, 2011
At first I was a little hesitate because I looked online for the best Lexus Repair Service in town, luckily I read the reviews and saw that other customers had great reviews about it, so I took a chance a went to them. I went to other repair shops in the past and they couldn't find the problem, as soon as Chad and Houston found the what was wrong with my car they contacted me. Coming to LEXTECHS, was the best decision I ever made; they were honest, cost efficient, and effective! I couldn't ask for a better shop. Thanks LEXTECHS !!!
I will be coming back !
Signed a happy and satisfied Customer,
July 14, 2011
Great job on the IS300. The prices are very reasonable and way below dealer prices. Chad is very helpful and friendly. Had a lot of work done and I received a complementary rental. I will definitely be back for more work. Thanks again.
July 10, 2011
Since I have purchased my Lexus, I have always brought it to the dealership. I came across LexTechs website and decided to ask them for a quote to repair my power steering rack. The dealership had quoted me $1500+. LexTechs quoted me slightly above $800 and did a wonderful job! They checked the diagnosis to confirm that it indeed was a problem. They were honest, trustworthy, and finished the job in one day! The dealership had a wait of 3 weeks! I would recommend them to anyone! I was skeptical of using mechanics outside of the dealership b/c I was concerned I could not find an honest mechanic. But LexTechs has changed my mind! They are great!
July 07, 2011
Chad and his team did an excellent job explaining the problem and were able to fix it conveniently and efficiently. Great location and service and I appreciated the nice air-conditioned waiting room and complimentary beverages!
June 06, 2011
To Chad & LexTechs Mechanics of Atlanta,
My wife and I was very pleased with the craftsmanship and professionalism shown by Chad and his business partner ..... and especially the cost of repairs in comparison to going to a Lexus dealer for the same work and parts (OEM) was just outstanding....a tremendous savings. If we require any further repairs in the future, we would definitely return to LexTechs of Atlanta and spread the word about this unique establishment.
June 06, 2011
I went in to have my oil changed and when I spoke with Huston I let him know about the problem my car was having with tire noise. I told him that two different Lexus Service departments said that I needed new tires. I told the service consultants that I believe the bearings are bad. Asked Huston to check it for me and he said that the bearings are the problem. Now I can go to Lexus and make sure the problem is corrected being that my car is under warranty and I know the exact bearing that caused that needs to be replaced.
May 26, 2011
I recently discovered LexTechs after years of going to a local dealership for service. I was totally delighted with the attitude and service and my Lexus will be in their care as long as I own it.. I feel they are honest and shoot straight....... If You have a Lexus, do yourself a favor and give them a try.
May 05, 2011